Pathways Mental Health Services

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Pathways Lacey, WA Clinic


Our paperwork is online in order to observed social distancing due to COVID-19.
new patient click here
​​

​​ALL OF OUR APPOINTMENTS ARE CONDUCTED VIA TELEHEALTH (AUDIO/VIDEO) SESSION DUE TO COVID-19.

​PLEAS NOTE: We do not provide crisis services, case management, or medication management. If you are in need of crisis-level intervention or are thinking about suicide, please stop now and seek immediate help through any of the following resources below:
​
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​
 National Suicide Prevention Lifeline
​1-800-273-8255

​Local Crisis Resources:
​1. Thurston County Crisis Line: 360-586-2800
2. St Peter’s Emergency:   
     413 Lilly Road, Olympia 98506
     Phone: 360-491-9480
Additional Crisis Resources

  • Contact Us
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Address: 
4804 - A  Lacey Blvd. SE
Lacey, WA 98503


Phone:  (360) 799-5782 
Toll Free # 1-877-219-0523 

Fax:       (360) 539-1715
Email:    info@pathwaysmhs.org


Lacey Driving Directions



Business Hours:  
We are closed daily for lunch from 12:00 to 1:00 PM.
​
Monday -         09:00 A.M. to 5:00 P.M.
Tuesday -         09:00 A.M. 
to 5:00 P.M.
Wednesday -    09:00 A.M. to 5:00 P.M.
Thursday -       09:00 A.M. to 5:00 P.M.
Friday -            09:00 A.M. to 5:00 P.M.
Saturday -        By appointment only (Clinical hours)
Sunday -          Closed
​
Business Hours is defined as Monday to Friday from 09:00 AM to 5:00 PM.
Cancellation/No Show/Missed Appointments and Late Policy:  

Cancellation/No Show/Missed Appointments: Missed appointments are NOT covered by your insurance. Since the scheduling of an appointment involves the reservation of time specifically for you, a minimum of 48 business hours’ notice is required for cancellation. Sessions that are last-minute cancellations, missed or no-show without this advanced notice will incur a penalty. Appointments canceled with less than 48 business hours’ notice will be considered last-minute cancelations. If you have multiple cancelations, we may require proof of the reason.  After 15 minutes of being late for your appointment, we will asked you to reschedule that appointment and it will be counted as a missed appointment. You will be charged a missed appointment fee if you are using private insurance and if you have Medicaid insurance this will count towards your 2 missed appointments.
 
State Insurance/Medicaid: A total of 2 last-minute cancellations and/or missed appointments will result in the termination of your treatment at Pathways. You may apply to be re-instated after 6 months. 
 
Private Insurance or Self-Pay: A missed appointment without at least 48 business hours’ notice will result in a charge of $65.00. In order to reschedule your appointment, you will be required to pay for your missed appointment first. In the case of multiple missed appointments, we reserve the right to require that you pre-pay for future appointments and/or cancel all future appointments.  A total of 2 non-payments for last-minute cancellations or no shows will result in all of your future appointments being cancelled. Future sessions will only be scheduled once payment is received for the missed sessions.  

Late Policy
If you are late, your session will still end at the scheduled time. Please remember that individual, couples, and marital therapy is a 53-55 minute session or depends on your insurance set time. Play therapy is 45 minutes with the child and 10-15 minutes with the parent/guardian, which equals to 53-55 minutes per session. Group Therapy sessions are 90 minutes. Being 15 minutes late will result to last minute cancellation and a charge of $65.00. 

Please see our informed consent for the entire Pathways business polices and procedures. 

To become a new patient, please complete our therapy interest form.  In order to protect your privacy and maintain confidentiality, the online process is HIPAA compliant.  Once completed, the forms will be automatically received by our office for processing.

Apple Health clients: Be sure to provide information for the specific plan you are enrolled in as we only accept the following plans: Amerigroup, Molina and United Health.   Provider One information is not sufficient.

You will also need to fax a copy of your photo ID and insurance card to (360) 539-1715. Once we have all forms and have verified your insurance coverage, we will call you to schedule an initial assessment.  ​

OBSERVED HOLIDAYS:  

Thanksgiving Day: 
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  • Home
    • Staff
    • Providers
    • Satisfaction Survey
  • Clinics
    • Lacey Clinic
    • Longview Clinic
    • Telehealth Clinic
    • Telehealth International
  • Mental Health Counseling Services
    • Co-occurring Disorders Treatment >
      • Co-occurring Disorders Group
    • Mental Health >
      • Outpatient Services
      • Group Therapy
      • Play Therapy
    • Trauma Focused Treatment
  • Addiction Services
    • DOT - SAP Services
    • Outpatient Services
    • Relapse Prevention Therapy
    • Gambling Services
  • Insurance
    • Accepted Insurance
    • Accepted EAP
  • Online Testing & Screening
  • Training
  • Patient Portal
  • Therapy Interest Form
  • School Services